Privacy Policy

Effective Date: [20th Jan. 2024]

Welcome to Ariana Psyche! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services. These services include in-person and online sex counselling, expert opinions for medicolegal firms, blogs, and online courses.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you have any questions or concerns about our policy, please contact us using the information provided at the end of this document.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information:

Name, email address, phone number, and mailing address when you book appointments or sign up for our services.

Billing information such as credit card details and billing addresses for processing payments.

Health Information:

Details relevant to your counselling sessions, such as medical history, current health conditions, and any other information you choose to share with us.

Information collected during online consultations and sessions, which may include session recordings (with your consent) and notes.

Usage Data:

Information on how you use our website, including IP addresses, browser type, pages visited, time spent on pages, and interaction with our online content.

Data collected through cookies and similar technologies to improve user experience and website functionality.

Communication Data:

Records of communications between you and us, including emails, messages, and call logs.

2. How We Use Your Information

We use your information for various purposes, including but not limited to:

Providing and Improving Our Services:

To schedule and manage your appointments and sessions, ensuring personalized and effective counselling.

To deliver and enhance our online courses, blogs, and other content based on user interactions and feedback.

Communication:

To communicate with you regarding your services, appointments, and any inquiries you may have.

To send you updates, newsletters, and promotional materials related to our services, with the option to opt-out at any time.

Processing Payments:

To securely process payments for our services, including handling billing and transaction-related information.

Personalization and User Experience:

To offer personalized recommendations and content tailored to your interests and needs.

To analyze usage patterns and preferences to improve our website, services, and overall user experience.

Compliance and Legal Requirements:

To ensure compliance with legal and regulatory requirements, including providing expert opinions for medicolegal purposes.

To protect our rights, property, and the safety of our clients and the public.

Website and Service Improvement:

To monitor and analyze usage and trends to enhance the performance, functionality, and security of our website and services.

To conduct research and analysis to better understand our users and improve our offerings.

By providing us with your information, you consent to its use in accordance with this Privacy Policy. We are dedicated to maintaining the confidentiality and security of your information and will take all necessary measures to protect it.

3. How We Share Your Information

We respect your privacy and are committed to ensuring your personal information is not shared unnecessarily. However, we may share your information in the following circumstances:

Service Providers:

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers include payment processors, hosting services, IT support, and marketing agencies. They are obligated to protect your information and use it solely for the purposes of providing their services to us.

Medicolegal Firms:

In cases where we provide expert opinions for medicolegal purposes, we may share relevant personal and health information with these firms as part of our professional obligations. This information sharing is done in strict accordance with legal requirements and professional standards.

Legal Requirements:

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to protect our rights, investigate fraud, or respond to a government request.

With Your Consent:

In certain situations, we may share your information with third parties if you have provided your explicit consent for us to do so. This could include collaborating with other professionals for enhanced service delivery or participation in research studies.

4. Data Security

We take the security of your personal information very seriously and implement various measures to protect it from unauthorized access, use, or disclosure. These measures include:

Encryption:

All sensitive data, such as payment information and health records, is encrypted both in transit and at rest using industry-standard encryption protocols (e.g., SSL/TLS).

Secure Servers:

Our servers are located in secure data centers with robust physical and digital security measures, including firewalls, access controls, and monitoring systems to detect and prevent unauthorized access.

Access Controls:

Access to your personal information is restricted to authorized personnel only. We use role-based access controls to ensure that employees and service providers can only access the information necessary to perform their job functions.

Regular Security Assessments:

We conduct regular security audits and vulnerability assessments to identify and address potential security risks. This includes updating our systems and practices to stay current with evolving security threats.

Incident Response:

In the unlikely event of a data breach, we have an incident response plan in place to promptly address the situation. This includes notifying affected individuals and relevant authorities as required by law.

5. Your Rights and Choices

You have certain rights and choices regarding your personal information, including:

Access and Correction:

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please contact us using the information provided below.

Deletion:

You may request the deletion of your personal information, subject to legal and contractual obligations. We will make reasonable efforts to comply with your request, although some information may need to be retained for record-keeping or compliance purposes.

Opt-Out of Marketing Communications:

You have the right to opt-out of receiving marketing communications from us at any time. You can do this by following the unsubscribe instructions included in our emails or by contacting us directly.

Data Portability:

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.

Managing Cookies and Tracking Preferences:

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

If you have any questions or wish to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We are committed to responding to your requests in a timely and transparent manner.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. This section explains what cookies are, how we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They help the website recognize your device and remember information about your visit, such as your preferences and settings.

Types of Cookies We Use:

Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas of the site. Without these cookies, certain services you request cannot be provided.

Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited and any error messages encountered. This data helps us improve the performance and usability of our site.

Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.

Targeting/Advertising Cookies: These cookies are used to deliver ads that are more relevant to you and your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Managing Cookies:

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. You can choose to block or delete cookies, but please note that this may affect the functionality and performance of our website.

To learn more about cookies and how to manage them, you can visit All About Cookies.

Tracking Technologies:

In addition to cookies, we may use other tracking technologies such as web beacons, pixels, and similar tools. These technologies help us understand how you interact with our emails, advertisements, and website content.

7. Third-Party Links and Integrations

Our website may contain links to third-party websites, services, and integrations. This section outlines our policy regarding these third-party links and how they may affect your privacy.

Third-Party Links:

Our website may include links to external sites that are not operated by us. These third-party sites have their own privacy policies and practices, which we do not control. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and share your information.

We are not responsible for the privacy practices or the content of third-party websites. If you have any concerns about a third-party link, please let us know, and we will investigate it further.

Third-Party Integrations:

Our website may include integrations with third-party services, such as social media platforms, analytics providers, and payment processors. These integrations may involve the sharing of information between our site and the third-party service.

For example, we may use third-party analytics tools to collect and analyze usage data, helping us improve our website and services. Similarly, social media plugins may allow you to share content from our site directly to your social media profiles.

When you interact with these third-party services, their privacy policies and terms of use apply. We recommend that you review these policies to understand how your information is handled.

Data Sharing with Third-Party Providers:

We may share your information with third-party providers to facilitate the delivery of our services. For example, we use payment processors to handle transactions securely and hosting services to ensure our website’s reliability and performance.

These third-party providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

By using our website and services, you consent to the use of cookies, tracking technologies, and third-party integrations as described in this Privacy Policy. If you have any questions or concerns about these practices, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will:

Notification of Changes:

Post the updated Privacy Policy on our website with a new effective date.

Notify you of significant changes via email or through a prominent notice on our website.

Reviewing Previous Versions:

Maintain an archive of previous versions of this Privacy Policy so you can review changes over time.

You can request access to previous versions by contacting us using the information provided below.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy will signify your acceptance of the updated terms.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the details below. We are committed to addressing your inquiries in a timely and transparent manner.

Ariana Psyche
Level 13, 50 Cavill Avenue,
Surfers Paradise, QLD 4217, Australia
Armin@arianapsyche.com
Tel: (+61) 07 5510 4730
Online Contact Form

For privacy-related inquiries, please email us at Armin@arianapsyche.com with the subject line “Privacy Inquiry.”